CONSIDERATE VS. INCONSIDERATE LISTENING Chapter Two Resource
INSTRUCTIONS:
Which items on this list annoy you most? Add your own items to the list if you think of others.INCONSIDERATE LISTENING:
- Daydreaming
- Discounting information
- Jumping to conclusions
- Interrupting
- Ignoring
- Losing eye contact
- Finishing speaker’s thoughts
- Changing subjects
- Excessive physical activity
- Habitual challenging/defying the speaker
INSTRUCTIONS: Which items are most important to you when someone is listening to you?
CONSIDERATE
LISTENING
- Paying attention
- Separating content from personality
- Being non-judgmental
- Being courteous-don’t interrupt or finish thought/sentences
- Maintaining natural, comfortable eye contact
EVIDENCE OF GOOD LISTENING SKILLS:
- Asking questions
- Seeking clarification
- Disclosure by the speaker
- Gaining agreement on understanding
- Retaining information over time
Benefits Counseling Certification Program Chapter Two--6/2000